Meet The Team
American Mortgage is Here to Help
Clayton Heitler
Owner
Clay Heitler (NMLS #372592) is the President and Founder of American Mortgage Services, Inc.
Clay Heitler has owned and operated Tampa-based Affordable Home Mortgage (now American Mortgage Services) since 1999.
Clay was born and raised in Baton Rouge, LA, and relocated to Florida in the early 90’s. Clay graduated from University of South Florida in 1993 and is still an avid Bulls fan! Clay is an active member of Tampa Bay society and is the friendliest person you will ever meet!
Shannon Robinson
Operations Manager
Shannon is a returning employee that moved back to Tampa in the beginning of 2021. She brings 15 years of management experience to the team and loves her job! Shannon holds a degree in Business Administration, Summa Cum Laude, and currently lives in the north Tampa with her husband and two children.
JoAnne Patton
Processor / NMLS #342684
JoAnne has been serving mortgage needs in the Tampa Bay area for the past 30 years. With her knowledge and experience, she is committed to providing excellent service from application to closing. In her free time, she loves spending time with her husband and two boys, RV’ing and playing tennis.
Lindsey Randall
Processor
Lindsey Randall has been serving as a Loan Processor since March 2021. Lindsey processed loans right out of college in 2003 and rejoined the AMS team in 2021. She has a background in finance and working closely with Real Estate Agents. She loves helping borrower’s get to the closing table. Lindsey graduated from the University of Mississippi in Finance and Management. Outside of processing, you can find Lindsey enjoying time with her family. She loves God, helping others and delicious food.
Alexis Austin
Processor / Admin
Alexis is our newest addition to the processing team. She joined the mortgage industry mid 2021 and has fast tracked to Processor II in a very short time! Alexis likes to help borrowers get to the closing table and into their dream homes!
Jared Falk
MLOA / NMLS #2100478
Licensed MLOA with over 10 years of experience in the mortgage industry. Expertise in servicing Conventional, FHA, USDA, VA and Non-Conventional purchases and refinances. I am here to help you with all your needs and guide you through the process on your new loan.
Cindi Stanford
MLOA / NMLS #1159243 / FL# LO62146
Cindi is our newest addition to American Mortgage, but has been in the industry since 1997. She has worked all sides of mortgage loans from originating, to processing, to underwriting. She has extensive experience with every loan product from conventional to FHA, VA and Construction Perm loans. Cindi specializes in working with first time home buyers as well as investors looking to grow their real estate portfolios.
Marivel Noyola
Administrator
Marivel is new to Tampa Bay, rejoining the mortgage industry since she started in 2000. Originally from Houston, Texas, Marivel spent time raising her boys and helping with the family trucking business. In 2019 she relocated to Tampa, Florida. Marivel is excited to be a part of the American Mortgage Services Family as the Administrative Assistant. In her free time she loves to go to the beach and go Salsa dancing!
Why Choose Us?
- Experience – We put our 40+ years of combined experience in the Mortgage industry to work for YOU!
- Loan Programs – We have more loan options available than banks, credit unions and most direct lenders.
- Low Rates – We shop our expansive book of lenders to find the best rate for your unique needs!
- Fees – As a wholesale mortgage broker, we are able to charge less fees than most competitors.
- Communication – Our knowledgeable team members are easily accessible to answer your questions and to update you and your realtor throughout the process of your loan.
AMS was great to work with while buying our first home. We used a VA home loan and everyone at AMS was very knowledgeable in every aspect of the loan process. They answered every question we had and wrote new approvals to submit with each of our offers. Vasili, Clay, Joanne, and Jared worked tirelessly on getting us the best rate we could get.
Great people to work with. Extremely friendly, persistent and made everything go so smooth.. had me closed within 2 weeks.. i would recommend this company to anybody.. thanks for the great experience
Great communication and very professional throughout the process... Always available to answer questions and help work through challenges. We highly recommend!
AMS did a great a job from start to finish. They worked together as team very well, and looked out for our best interests. I would definitely use them again.
This was our first time buying a home so it was bit scary sometimes. The staff was super helpful and very knowledgeable which made the process a lot easier. We used them for finding our mortgage and home insurance. Both ended up being great deals.
We found our dream home but needed to close in 20 days. And we did! Clay is exceptional. It was around tax time and I needed to submit my business taxes as proof of income. My CPA couldn't get my taxes filed in time so Clay introduced me to his CPA, who completed my taxes within one day (on a Sunday before the tax deadline!) His CPA is now officially mine. JoAnne, our mortgage loan processor, is a rockstar. She was responsive and always answered my emails within minutes, no matter what time of day. We had purchased our last home 20 years ago so we were essentially newbies. I needed her to educate me on a lot of the processes and fees and she did with enthusiasm and knowledge. She sent out updates and stayed on top of each party to ensure they followed through on their responsibilities. Bonus: there's something about the way she writes her emails...I can see her smiling behind her words. Any hiccups were overshadowed by the star power of Clay and JoAnne. Once we entered the closing process, it was seamless. We couldn't be happier. If you are looking for a mortgage company that shows a sense of urgency but takes great care every step of the way, do not hesitate to use American Mortgage Services.
The team at American Mortgage Services was outstanding to work with and they truly look after your best interest! I am so glad they guided my steps to owning my very first home! Highly recommend!
I had an absolutely amazing experience with Anthony Suarez at American Mortgage Services! His exceptional service not only saved our transaction but left us feeling absolutely ecstatic.We were facing a major roadblock when our initial lender suddenly went out of business, but Anthony came to the rescue!He and his team worked tirelessly to secure a new lender and got us the clear to close in just 7 days - we couldn't believe it! Anthony was always on top of things and kept us informed throughout the process.His exceptional communication skills made it seem like he was always available to answer any questions we had. We truly appreciate Anthony and the team at American Mortgage Services dedication and enthusiasm, and we wholeheartedly recommend him to anyone looking for a reliable and fantastic mortgage broker.
I recently had the pleasure of working with American Mortgage Services and I cannot recommend them enough. From start to finish, their level of professionalism, attention to detail, and commitment to customer service was absolutely outstanding. Joanne, Clay, and Jared went above and beyond to make sure that the entire mortgage process was as smooth and stress-free as possible.Their team worked tirelessly to ensure that my mortgage loan was processed efficiently and accurately, and they kept me updated throughout the entire process. They were always available to answer my questions and provide guidance, and their communication was prompt, clear, and friendly.Thanks to their hard work and dedication, I was able to secure a mortgage loan that met my needs and allowed me to purchase the home of my dreams. I cannot thank AMS enough for all that they did for me - they truly exceeded all of my expectations. If you are in need of mortgage services, look no further than this exceptional company. Thank you again for everything!
My loan officer Mike Brindle is amazing and professional he sure knows his stuff. He helped me close smoothly with the help of his peers.I will definitely refer him to my clients for my REALTY business.Thank you all
I would recommend AMS to any friends and family looking for a mortgage. I was a little skeptical at first to go with a company that I'd never heard of, but it ended up being one of the best decisions of my life! I spent countless hours speaking and working with Michael, Theresa, and the rest of the team there. They never made me feel like the nuisance I probably was; instead, they were incredibly patient, kind, and knowledgeable. Not only that, but they got me a great deal on my mortgage and made the whole process super easy for me! During the few attempts I made to shop around for myself, other lenders/brokers could not come close to the deal that AMS got for me. They even worked their butts off to help me close in less than a month from when our offer was accepted. I can't recommend them enough.
Lindsey and Lynn were both really great to work with! We had a quick closing and they always were very responsive and made sure everything was submitted to stay on schedule.
I would like to say I am not pleased with my loan officer Michael Bock whatsoever. I know how stressful closing on a home can be but this could have been a reality horror closing show! Not only does he lack basic communication skills to his clients he delayed my closing with multiple mistakes. However I will say despite his error and one of his team members TERRIBLE mistakes!, Joann on the other hand needs praise and more of it! We ended with her completing this process. I also respect Shannon the Office manager as she made sure to intervene and step in when needed. Michael if I can provide any advice it would no matter on who your clients or how big the closing is you need to be proactive with ALL clients as if theirs matter just as much as a million dollar closing cause regardless we all are equal. American Mortgage your services are amazing I would implement basic fundamentals for the officers if they are lacking people skills cause I know you guys are amazing but corrections can be made so EVERYONE has a good experience.
Clay is extremely friendly, professional and hard working who is an excellent problem solver. His assistants Joanne Patton and Jared Falk worked very hard and responded quickly to get my loan approved smoothly. I really appreciate the service they provided, giving me peace of mind.
Cody and Joanne at American Mortgage Services, are fantastic! The whole team that I worked with were so helpful. With the rising interest rates, I thought I would never be able to find a decent mortgage product! Cody listened to me and answered all of my questions and provided information I didn't even know I needed! Joanne made it so easy! It's such a stressful time and I never had to worry about this process. I received updates several times a week via phone calls, text messages, and email. I never had to wonder what was going on. I highly recommend American Mortgage Services, Inc.!
I have used American Mortgage Service and had the best experience ever. I am really impress with the support I got and how fast the whole transaction happened. I really recommend them
The team at American Mortgage Services did a great job in working on the finding the right lender and interest rate available. They worked non-stop in making sure it all worked out in my favor. The team was always available for questions and willing to help in the process of securing the finances. Thank you Lindsey, Theresa & Michael for truly expectational service.
Thank you Clay and Joanne for this great experience processing my new house mortgage loan. What a great Team!! Every communication was very professional, friendly and I can tell that I always felt that you both were looking forward to finding the best numbers for me. I even didn’t need to ask for updates in the process, THE STATUS UPDATES WERE ALWAYS PART OF THE PROCESS!! Thank you, Thank you, Thank you!!! Will always be grateful with you both for my awesome new house and great experience with American Mortgage. I would rate with a 10.
I have gone through Clay at American Mortgage Services for my last 2 home purchases and will continue to do so. We loved being able to talk to Clay after hours or on the weekends if needed. Sheri did a fabulous job getting us the best rate to keep our payments low. We recommend AMS to everyone we know. Thanks for making us feel right at home and at ease.
American Mortgage Services was the perfect piece to our puzzle. Clay helped us secure a great rate and with the help of his amazing team all of our paperwork was ahead of schedule for our closing. If you’re interested in a new home, contact AMS before you go shopping to get prequalified. Very professional and made us feel like family. We’ve already recommended AMS to our friends and will be contacting them for our next home!
By far one of the greatest Teams I have ever worked with. They go the extra mile to make sure you are well taken care of. You are not a number to them, you are family. They take the time to explain everything in detail. The support you get from everyone on this Team is genuine. Clay, Lindsey, Alexis, and the list goes on, all take the time to make sure you are well taken care of. If there was an option for 10 stars they would have received that from me. Keep up the great work American Mortgage Services.
Highly recommend American Mortgage Services!! Clay and his team are the best. Extremely prompt response time and by far the best rate we were offered.
What an amazing experience I had with the loan process! I just closed on a beach condo and they made it happen in only 20 business days! If you know anything about loans and investment properties, especially condos, you know it can be a long and tough process, but they got it done! Will definitely use them for my next investment property and any future real estate purchases.
Lindsey was absolutely phenomenal! She & the AMS team definitely know how to get a deal closed & closed quickly! Very happy with our experience with AMS. Highly recommend!
The whole team at American Mortgage Services in Tampa was fantastic. They were always available to answer questions and always willing to hand-hold during the anxious times. A great experience all-around.
JB and his whole team were so great!! Everything from the beginning to the end went smoothly!! The whole team was always on top of all conversations and any issues that came up were fixed immediately! We actually closed 4 days sooner then expected! I would 10000 percent recommend!!
I'm a realtor and I work with Shaun Mathena regularly. He is hands down one of the most attentive and involved mortgage professionals to date.Overhwlming amount of success with his programs and his communication is well above his competitors in the field.Thanks for being an amazing partner and even more importantly, thanks for ensuring the client is taken care of in all aspects of service.Shawn Rigney
AMS was great to work with while buying our first home. We used a VA home loan and everyone at AMS was very knowledgeable in every aspect of the loan process. They answered every question we had and wrote new approvals to submit with each of our offers. Vasili, Clay, Joanne, and Jared worked tirelessly on getting us the best rate we could get.
Great people to work with. Extremely friendly, persistent and made everything go so smooth.. had me closed within 2 weeks.. i would recommend this company to anybody.. thanks for the great experience
Great communication and very professional throughout the process... Always available to answer questions and help work through challenges. We highly recommend!
AMS did a great a job from start to finish. They worked together as team very well, and looked out for our best interests. I would definitely use them again.
This was our first time buying a home so it was bit scary sometimes. The staff was super helpful and very knowledgeable which made the process a lot easier. We used them for finding our mortgage and home insurance. Both ended up being great deals.
We found our dream home but needed to close in 20 days. And we did! Clay is exceptional. It was around tax time and I needed to submit my business taxes as proof of income. My CPA couldn't get my taxes filed in time so Clay introduced me to his CPA, who completed my taxes within one day (on a Sunday before the tax deadline!) His CPA is now officially mine. JoAnne, our mortgage loan processor, is a rockstar. She was responsive and always answered my emails within minutes, no matter what time of day. We had purchased our last home 20 years ago so we were essentially newbies. I needed her to educate me on a lot of the processes and fees and she did with enthusiasm and knowledge. She sent out updates and stayed on top of each party to ensure they followed through on their responsibilities. Bonus: there's something about the way she writes her emails...I can see her smiling behind her words. Any hiccups were overshadowed by the star power of Clay and JoAnne. Once we entered the closing process, it was seamless. We couldn't be happier. If you are looking for a mortgage company that shows a sense of urgency but takes great care every step of the way, do not hesitate to use American Mortgage Services.
The team at American Mortgage Services was outstanding to work with and they truly look after your best interest! I am so glad they guided my steps to owning my very first home! Highly recommend!
I had an absolutely amazing experience with Anthony Suarez at American Mortgage Services! His exceptional service not only saved our transaction but left us feeling absolutely ecstatic.We were facing a major roadblock when our initial lender suddenly went out of business, but Anthony came to the rescue!He and his team worked tirelessly to secure a new lender and got us the clear to close in just 7 days - we couldn't believe it! Anthony was always on top of things and kept us informed throughout the process.His exceptional communication skills made it seem like he was always available to answer any questions we had. We truly appreciate Anthony and the team at American Mortgage Services dedication and enthusiasm, and we wholeheartedly recommend him to anyone looking for a reliable and fantastic mortgage broker.
I recently had the pleasure of working with American Mortgage Services and I cannot recommend them enough. From start to finish, their level of professionalism, attention to detail, and commitment to customer service was absolutely outstanding. Joanne, Clay, and Jared went above and beyond to make sure that the entire mortgage process was as smooth and stress-free as possible.Their team worked tirelessly to ensure that my mortgage loan was processed efficiently and accurately, and they kept me updated throughout the entire process. They were always available to answer my questions and provide guidance, and their communication was prompt, clear, and friendly.Thanks to their hard work and dedication, I was able to secure a mortgage loan that met my needs and allowed me to purchase the home of my dreams. I cannot thank AMS enough for all that they did for me - they truly exceeded all of my expectations. If you are in need of mortgage services, look no further than this exceptional company. Thank you again for everything!
My loan officer Mike Brindle is amazing and professional he sure knows his stuff. He helped me close smoothly with the help of his peers.I will definitely refer him to my clients for my REALTY business.Thank you all
I would recommend AMS to any friends and family looking for a mortgage. I was a little skeptical at first to go with a company that I'd never heard of, but it ended up being one of the best decisions of my life! I spent countless hours speaking and working with Michael, Theresa, and the rest of the team there. They never made me feel like the nuisance I probably was; instead, they were incredibly patient, kind, and knowledgeable. Not only that, but they got me a great deal on my mortgage and made the whole process super easy for me! During the few attempts I made to shop around for myself, other lenders/brokers could not come close to the deal that AMS got for me. They even worked their butts off to help me close in less than a month from when our offer was accepted. I can't recommend them enough.
Lindsey and Lynn were both really great to work with! We had a quick closing and they always were very responsive and made sure everything was submitted to stay on schedule.
I would like to say I am not pleased with my loan officer Michael Bock whatsoever. I know how stressful closing on a home can be but this could have been a reality horror closing show! Not only does he lack basic communication skills to his clients he delayed my closing with multiple mistakes. However I will say despite his error and one of his team members TERRIBLE mistakes!, Joann on the other hand needs praise and more of it! We ended with her completing this process. I also respect Shannon the Office manager as she made sure to intervene and step in when needed. Michael if I can provide any advice it would no matter on who your clients or how big the closing is you need to be proactive with ALL clients as if theirs matter just as much as a million dollar closing cause regardless we all are equal. American Mortgage your services are amazing I would implement basic fundamentals for the officers if they are lacking people skills cause I know you guys are amazing but corrections can be made so EVERYONE has a good experience.
Clay is extremely friendly, professional and hard working who is an excellent problem solver. His assistants Joanne Patton and Jared Falk worked very hard and responded quickly to get my loan approved smoothly. I really appreciate the service they provided, giving me peace of mind.
Cody and Joanne at American Mortgage Services, are fantastic! The whole team that I worked with were so helpful. With the rising interest rates, I thought I would never be able to find a decent mortgage product! Cody listened to me and answered all of my questions and provided information I didn't even know I needed! Joanne made it so easy! It's such a stressful time and I never had to worry about this process. I received updates several times a week via phone calls, text messages, and email. I never had to wonder what was going on. I highly recommend American Mortgage Services, Inc.!
I have used American Mortgage Service and had the best experience ever. I am really impress with the support I got and how fast the whole transaction happened. I really recommend them
The team at American Mortgage Services did a great job in working on the finding the right lender and interest rate available. They worked non-stop in making sure it all worked out in my favor. The team was always available for questions and willing to help in the process of securing the finances. Thank you Lindsey, Theresa & Michael for truly expectational service.
Thank you Clay and Joanne for this great experience processing my new house mortgage loan. What a great Team!! Every communication was very professional, friendly and I can tell that I always felt that you both were looking forward to finding the best numbers for me. I even didn’t need to ask for updates in the process, THE STATUS UPDATES WERE ALWAYS PART OF THE PROCESS!! Thank you, Thank you, Thank you!!! Will always be grateful with you both for my awesome new house and great experience with American Mortgage. I would rate with a 10.
I have gone through Clay at American Mortgage Services for my last 2 home purchases and will continue to do so. We loved being able to talk to Clay after hours or on the weekends if needed. Sheri did a fabulous job getting us the best rate to keep our payments low. We recommend AMS to everyone we know. Thanks for making us feel right at home and at ease.
American Mortgage Services was the perfect piece to our puzzle. Clay helped us secure a great rate and with the help of his amazing team all of our paperwork was ahead of schedule for our closing. If you’re interested in a new home, contact AMS before you go shopping to get prequalified. Very professional and made us feel like family. We’ve already recommended AMS to our friends and will be contacting them for our next home!
By far one of the greatest Teams I have ever worked with. They go the extra mile to make sure you are well taken care of. You are not a number to them, you are family. They take the time to explain everything in detail. The support you get from everyone on this Team is genuine. Clay, Lindsey, Alexis, and the list goes on, all take the time to make sure you are well taken care of. If there was an option for 10 stars they would have received that from me. Keep up the great work American Mortgage Services.
Highly recommend American Mortgage Services!! Clay and his team are the best. Extremely prompt response time and by far the best rate we were offered.
What an amazing experience I had with the loan process! I just closed on a beach condo and they made it happen in only 20 business days! If you know anything about loans and investment properties, especially condos, you know it can be a long and tough process, but they got it done! Will definitely use them for my next investment property and any future real estate purchases.
Lindsey was absolutely phenomenal! She & the AMS team definitely know how to get a deal closed & closed quickly! Very happy with our experience with AMS. Highly recommend!
The whole team at American Mortgage Services in Tampa was fantastic. They were always available to answer questions and always willing to hand-hold during the anxious times. A great experience all-around.
JB and his whole team were so great!! Everything from the beginning to the end went smoothly!! The whole team was always on top of all conversations and any issues that came up were fixed immediately! We actually closed 4 days sooner then expected! I would 10000 percent recommend!!
I'm a realtor and I work with Shaun Mathena regularly. He is hands down one of the most attentive and involved mortgage professionals to date.Overhwlming amount of success with his programs and his communication is well above his competitors in the field.Thanks for being an amazing partner and even more importantly, thanks for ensuring the client is taken care of in all aspects of service.Shawn Rigney
